Operations Infrastructure

Integrated backend systems (ERP, CRM, PIM) that sync orders, inventory, and customer data across the storefront, Amazon, and Noon in real time. A single order placed on any channel triggers the same fulfilment workflow.

A centralised product catalogue where titles, descriptions, pricing, and images are maintained in one location and pushed simultaneously to the digital store and all connected marketplace accounts.

A unified dashboard providing live visibility into sales performance, order status, inventory levels, and fulfilment metrics across all active channels.

A customer support system connected to order and inventory data, enabling agents to resolve enquiries with full context: order history, tracking status, and return eligibility.

End-to-end freight management covering pickup from the supplier or origin warehouse, consolidation, shipping (air or sea), and delivery to the UAE destination warehouse.

Documentation preparation and submission for UAE customs clearance, including HS code classification, duty calculation, and coordination with the customs broker to release goods.

Warehouse storage with SKU-level receiving, barcode labelling, bin allocation, cycle counting, and real-time inventory updates synced to the backend system.

Order fulfilment covering pick, pack, and dispatch. Each completed order triggers an automatic stock deduction and tracking number assignment across all connected sales channels.

Last-mile delivery across the UAE and cross-border shipping to GCC countries. Includes tracking integration, proof of delivery, and failed delivery attempt management.

Returns received, inspected, and either restocked or disposed. Inventory counts update automatically, and refund or replacement triggers are managed through the backend system.

Recruitment, onboarding, and ongoing management of UAE based employees. Covers job posting, candidate screening, offer issuance, visa processing, and performance tracking.